Why Use a Specialty Pharmacy?
Kroger Specialty Pharmacy is different from a traditional retail pharmacy. Our purpose is to serve patients requiring medications that treat complex and chronic diseases, such as cancer. Many of these cancer therapies have requirements by the FDA, and once prescribed, require education and monitoring. As a Kroger Specialty Pharmacy patient, we will guide you through your treatment by providing personalized, one-on-one care. Our dedicated Oncology Center of Excellence includes highly qualified clinical and patient care teams with the skills, training, and experience to help you navigate the complexities between healthcare providers, insurance, and your medication plan. This team includes Pharmacists, Oncology Certified Nurses, licensed Social Workers, Patient Advocates, and dedicated Patient Care Coordinators.
In addition, our Patient Advocacy Team works proactively with you to secure copay assistance and financial support while connecting you to local and national support resources to help you stay on therapy.
Medication
Access to Oncology Medications
Kroger Specialty Pharmacy has access to an extensive list of Oncology medications that treat many different forms of cancer – including many limited distribution therapies. Our Oncology Care teams provide support with medication management, educational resources, and offer guidance on available social services to ensure a customized patient journey.
What to Expect
Comprehensive Oncology Care
Our Experienced Pharmacists and Oncology Certified Nurses provide personalized and attentive care through every step of your treatment journey.
Getting Started
Each patient receives an initial welcome call to learn about our services, which includes verifying your insurance benefits.
Removing Barriers to Care
Our Patient Access Coordinators work alongside your prescriber and insurance provider to get you started on your medication as soon as possible.
Thoughtful Questions
When scheduling your medications, our Patient Care team will ask questions regarding your treatment. Finding ways to help you stay on therapy is our number one priority.
Expert Clinical Support
Our dedicated Clinical Support Team is available 24/7 to provide expert care and support and offer guidance when needed.
Worry-Free Refill Management
We keep track of your refill schedule. Prior to each refill, we contact you by your preferred method of communication-- email, phone, or text.
Confidential and Timely Deliveries
Medication is delivered discretely at no charge to you, where it is most convenient. We can coordinate delivery based on your preferred date.
Personalized Patient Care
Our Patient Advocacy Team is available to assist with access to your medication, copays support and resources.
Our Team
Expert Clinical Team
Our unique Center of Excellence and experienced Clinical Team is devoted solely to Oncology therapy and provides high-touch, compassionate care addressing both the provider and patient needs.
LAURA WILKEN, RN, OCN®
Senior Director, Clinical Operations, CNO
RHONDA MULLIS, RN, OCN®
Nursing Manager
JOELLE SCHARLACH, RN, OCN®
Infusion Nurse Manager
ANN DECARR, RN, OCN®
Nursing Supervisor
KATE BOLIVAR, RN, BSN, OCN®
Nursing Specialist
MYRA BIAGGI, RN, OCN®
Nurse Specialist
YVETTE ROSA, RN, OCN®
Nurse Specialist
ADELFA MANGUIT, RN, BSN
Nurse Specialist
TAMMI QUINN, RN, BSN
Nurse Specialist
BRITTANY SWERIDUK, RN, BSN
Nurse Specialist
SHAWN ZONTS, RN, BSN
Nurse Specialist
MOHAMED DUNGARSI, PHARM.D.
Director, Pharmacy
MEAGAN MAFFEI, PHARM.D., BCPS, CSP
Clinical Pharmacist Liaison
Kelsey Bixler, PHARM.D.
Clinical Pharmacist Liaison
AMY THERIOT, LCSW
Director, Patient Advocacy
24/7 Clinical Support
Our Pharmacists and Oncology Certified Nurses offer compassionate, supportive care for patients going through complex and challenging treatments for cancer. With personalized attention available to patients and caregivers 24/7, our Clinical Team is here to:
- Answer your medication questions
- Support you by providing education on how your medications works
- Review your medications/supplements to check for drug interactions
- Provide guidance on how to remain on therapy
- Help you manage medication side effects
- Work with your healthcare team to coordinate your care
Joey Bonanza, our Clinical Support Supervisor, was also a patient with Kroger Specialty Pharmacy and shares her remarkable story and healthcare journey.
Patient Support
Financial Resources
- CancerCare®: www.cancercare.org/copayfoundation
- Leukemia and Lymphoma Society: www.lls.org
- Good Days Non-Profit Organization: www.mygooddays.org
- Patient Services Incorporated: www.patientservicesinc.org
Disease State Resources
- American Cancer Society®: www.cancer.org
- CancerCare®: www.cancercare.org
- State and Local Support Services: www.hhs.gov
FAQs
Frequently Asked Questions
We are privileged to be a part of your care team and will coordinate directly with your doctor's office for prior authorizations, appeals, refills, and anything else needed for your care.
Please contact us at 855.733.3126 for any questions related to insurance.
We do accept copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states (like California) have laws prohibiting patients from using copay cards for medications that have a generic equivalent.
A copay card accumulator prevents manufacturer copay assistance coupons from counting towards the deductible and the maximum out-of-pocket spending.
Many of our Oncology therapies offer copay card programs to those with private/commercial insurance. Most drug manufacturers also offer programs to help patients who are uninsured or underinsured. Additionally, we work with third-party Foundations that assist with copays for eligible patients, such as the HealthWell Foundation.
Please visit our copay assistance page here for more information and send us a message with any copay or insurance questions you may have.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates.
Depending on your insurance plan, your Patient Care Coordinator will discuss your preferred address with you for each refill. We can ship to all 50 states.
Please contact us at 855.733.3126.
Inquiries
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.