Why Use a Specialty Pharmacy?
Kroger Specialty Pharmacy is different from a traditional retail pharmacy. Our purpose is to serve patients requiring medications that treat complex and chronic diseases, such as human immunodeficiency virus (HIV). We have access to all HIV treatment options, including limited distribution medications and PrEP. As a patient of Kroger Specialty Pharmacy, you will receive customized coordination of care throughout your treatment journey. Our dedicated HIV Center of Excellence includes highly qualified clinical and patient care teams with the skills, training, and experience to help you navigate the complexities between healthcare providers, insurance, and your medication plan. Our dedicated advocacy team is also ready to help with copay assistance, medication management, and finding ways to help you stay on therapy.
Medication
HIV Care Resources
Kroger Specialty Pharmacy has access to an extensive list of HIV medications, including many limited distribution therapies. We also provide ancillary medications, vitamins, and supplements. We are your one-stop-shop for HIV and PrEP and can reduce the time spent coordinating your treatments.
What to Expect
Getting Started
First time patients receive an initial welcome call to set up account.
Protecting Your Privacy
For your safety and privacy, we ask for identity verification on each call.
Removing Barriers to Care
Our Patient Access Coordinators and Patient Advocacy team secures aid from manufacturers, non-profits, and insurance companies.
Dedicated Clinical Specialists
Our dedicated Nurse Specialists and Pharmacists are available 24/7 to answer your questions.
Care You Can Trust
We’re proud of our commitment to excellence and maintain the highest clinical standards as demonstrated by our industry accreditations.
Worry-Free Refill Management
We keep track of your refill schedule and prior to each refill will contact you by your preferred method of communication – email, phone or text.
Thoughtful Questions
When scheduling your medications, our Patient Care Coordinators will ask questions regarding your therapy to support you throughout your treatment journey and connect our dedicated Nurse Specialists and Pharmacists, when additional support is needed.
Secure and Confidential Delivery
Discreet medication delivery to your doorstep at no extra charge.
Our Teams
Expert Clinical Team
Our unique Center of Excellence and experienced Clinical Team are devoted solely to HIV and PrEP therapy and provide high-touch, compassionate care addressing both the provider and patient needs.
JEFF JOHNSON, PHARM.D.
Clinical Pharmacist
NATALIE NGUYEN, PHARM.D.
Clinical Pharmacist
HOANG-AI (BIM) TANG, PHARM.D., CSP
Manager, Patient Access
DIANNE LUNA, RN
Nurse Specialist
JENNIFER TRAN, PHARM.D., CSP
Manager, Pharmacy
Advocacy Team
With proactive, individualized guidance, our experienced Advocacy Team helps you successfully navigate today’s complex healthcare system – including finding ways to maximize insurance coverage to ensure treatments are affordable. Our goal is to help reduce your financial burden so you can focus on what matters most-taking care of yourself and living your best life.
TRACEY CUMBERLAND
Director, HIV Services
DANI LIZARRAGA
Patient Access Coordinator
JOSE MARTINEZ MADRIGAL
Specialty Account Manager
MILTON NASSAR
Specialty Account Manager
DOMINIQUE JONES-PATRICK
Specialty Account Manager
DAISY CERVANTES
Manager, Patient Care
Patient Support
Disease State Resources
- U.S. Department of Health and Human Services: hivinfo.nih.gov or 800.448.0440
- Center of Disease Control and Prevention: gettested.cdc.gov or 800.342.2437 (English) and 800.344.7432 (Spanish)
- AIDS Clinical Trials Information Service: www.actis.org or 800.874.2572
- AIDS Drug Assistance Program: adap.directory
FAQs
Frequently Asked Questions
We are privileged to be a part of your care team and will coordinate directly with your doctor’s office for prior authorizations, appeals, refills and anything else needed for your care.
We take copay cards, and we will help enroll qualified patients in copay card programs. To use a copay card, you must have commercial/private insurance. Additionally, some states (like California) have laws prohibiting patients from using copay cards for medications that have a generic equivalent.
Yes, we are experts in navigating multiple insurances and utilizing them appropriately to get the most coverage possible for our patients.
We try our best to get your medications on a once-a-month shipment schedule; however, the timing depends on when we receive the prescriptions and when you last filled each medication.
We understand the importance of not missing doses in controlling HIV. To help patients stay on top of their medications, our pharmacy does offer options for you to get your monthly order packaged in convenient pillboxes or blister pack based on your needs.
Our Patient Care Coordinators keep track of your refills and contact you 7-10 days before your refill date. You do not need to keep track of refill dates.
Many medications offer 90-day supply. We can investigate this on your behalf with your insurance provider.
We can ship to all 50 states. Your Patient Care Coordinator will discuss your preferred address with you for each refill. However, we are unable to ship controls out of state and there are some restrictions depending on your insurance plan.
Please contact us at 800.228.3643.
Inquiries
Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.