Providing a Caring, High-Touch Experience
MEANINGFUL STEPS TO MAKE A DIFFERENCE
Patient Prescription Received
Kroger Specialty Pharmacy starts the process of filling the patient’s medication.
Review of Patient Benefits
Kroger Specialty Pharmacy reviews the patient's insurance to begin the medication approval and filling process.
Patient Welcome Call
Kroger Specialty Pharmacy calls the patient to explain what a specialty pharmacy is and the process of what’s to come.
Insurance Authorization
The Patient Access team works with the physician and insurance company to get the patient started on therapy as soon as possible.
Financial Support
A dedicated patient advocacy team assists with access to medication, copay support, and additional resources.
Comprehensive Clinical Review
The pharmacist reviews accuracy, including indication & dosage of drug against diagnosis, discussing with the prescriber & patient as needed.
Nursing Care Coordination
If infusion services are required, we connect those patients to a registered nurse for coordination of care.
Clinical Consultation
The patient is connected with a registered nurse to provide disease and drug education and knowledge of what to anticipate.
Delivery Coordination
Kroger Specialty Pharmacy coordinates the preferred delivery location, ensuring it is received when and where it’s needed.
Continuity of Care
Kroger Specialty Pharmacy will continuously stay with the patient throughout the entirety of their medication journey. We solve problems on the patient’s behalf and provide all-encompassing care from start to finish.
